MERYNOXMERYNOXDESK

Reportthe fault.We do the rest.

IT service, network and security camera installation, IoT, web and brand identity design. In our workshop, on site and remotely; every step from request to handover in one portal.

Open an account and report a faultI have an account
Fault reports
With photos, in the portal
Questions and support
Message the team
Appointments
Select a day and time slot
Documents
Intake form and service slip
Payment
Bank transfer; card coming soon
Next01 · Services

01 · Services

What we do

From computers to security cameras, from your workplace network to your website and brand identity; every job on record, every step in the portal.

  1. 01.1 · Workshop · on site

    01IT service and support

    Fault finding, repair and regular maintenance for computers and peripherals.

    SSDQUOTE · NEW SSDAWAITING APPROVALTEST · DISK, HEAT, BATTERYINTAKESIGNED INTAKESERVICE SLIPIN PORTALHANDED OVER

    01 · Laptop · from intake to handover

    1. P1IntakeThe device is taken in with a signed intake form.
    2. P2DiagnosisThe faulty part is found and a quote is sent for your approval.
    3. P3RepairOnce you approve, the part is replaced or repaired.
    4. P4TestDisk, heat and battery are tested before handover.
    5. P5HandoverHanded over with a service slip; the slip is also kept in the portal.
    • Desktops and laptopsDiagnosis, repair, part replacement and upgrades for devices that won't start, run slowly or overheat.
    • Printers and peripheralsPaper jams, print quality, connection and driver problems; maintenance and parts.
    • Setup and migrationOperating system and software installation; moving files and settings to a new device.
    • Scheduled maintenancePer-device maintenance plans for business customers; due maintenance is tracked.
    Report a fault

  2. 01.2 · On site

    02Networks and infrastructure

    Setting up and fixing internet, Wi-Fi and cabling at home and at work.

    OFFICENO CONNECTIONTESTING LINESWITCHEVERY ROOM COVEREDLAPTOPPHONEPRINTER

    02 · Office floor plan · wired and wireless

    1. P1FaultThe connection drops and the Wi-Fi signal is weak.
    2. P2ModemThe line is tested and the modem is set up again.
    3. P3CablingCables and the switch are laid out along the wall.
    4. P4Wi-FiAccess points cover every room.
    5. P5ConnectedLaptop, phone and printer are back on the network.
    • Internet and modemDropped connections, modem installation and configuration.
    • Wi-FiAccess point installation, fixing coverage problems, guest networks.
    • Cabling and network devicesStructured cabling, switch and rack layout, setting up the workplace network.
    Request a quote

  3. 01.3 · On site

    03Security and monitoring

    Installation, configuration and maintenance of security cameras and access control systems.

    BUILDINGBLIND SPOTCOVEREDNVRCAMERA DOWNCARD DOORENTRY LOGGEDLIVE

    03 · Building and site plan · cameras and access

    1. P1SurveyBlind spots and broken cameras are identified.
    2. P2RecorderThe cameras are connected to the recorder.
    3. P3ViewViewing angles are adjusted and the blind spot is covered.
    4. P4AccessEvery entry through the card door is logged.
    5. P5Remote viewingLive, secure viewing from your phone.
    • Security camerasIP camera installation, connection to the recorder (NVR), viewing angle and recording settings.
    • Recording and remote viewingRecording time and storage planning, set-up for secure viewing from your phone.
    • Access controlInstalling card or keypad door systems and making them work with the camera system.
    • Maintaining your existing systemBroken cameras, full disks, lost connections; on-site inspection and repair.
    Request a quote

  4. 01.4 · On site · project

    04IoT and automation

    Measuring, monitoring and control with sensors and smart devices; from small installations to process automation.

    TEMPERATUREDOORWATEREDGE PCTHRESHOLDWATER LEVELLEAK · OVER THRESHOLDVALVE OPENALERTWater leakValve closed

    04 · Sensor · reading · valve

    1. P1SensorsTemperature, door and water sensors are fitted.
    2. P2DataReadings are collected on the on-site computer and shown on a chart.
    3. P3EventThe water sensor detects a leak and the level passes the threshold.
    4. P4AutomationThe valve closes by itself and the water stops.
    5. P5AlertYou get a notification and the event is logged.
    • IoT device setupTemperature, humidity, door, energy and water leak sensors; setting up alerts.
    • Smart office and homeControl of smart plugs, relays, lighting and heating or cooling; setting up routines.
    • Edge computersSetting up, networking and monitoring small computers that run on site (edge).
    • Industrial automationDesign and installation for pump, valve and process control; each project starts with a site survey.
    Request a quote

  5. 01.5 · Remote · project

    05Software and web

    Your business's presence online and the software that runs its daily work.

    https://yoursite.comGOALSERVICESCONTACTNOTES ON YOUR NEEDSMENUINTROSERVICESERVICECONTACTWRITING CODESEARCH RESULTyoursite.com

    05 · Browser · from brief to launch

    1. P1BriefWe listen to your business and your goals.
    2. P2DesignA draft page layout is drawn from the notes.
    3. P3BuildThe draft is turned into code and the site starts working.
    4. P4LaunchThe domain, secure connection and hosting are set up.
    5. P5FitThe same layout on phones; it can be found in search engines.
    • Business websiteA fast, mobile-friendly site ready for search engines; content and domain setup.
    • E-commerce and marketplacesSetting up your shop and marketplace accounts, product listings and images.
    • Custom business softwareApplications for processes such as service, stock and job tracking, connected to your existing systems.
    • AI assistantsAssistants and automation for documents, email and support, fitted to your workflow.
    Request a quote

  6. 01.6 · Remote · workshop

    06Design and prototyping

    Design, from the look of your brand to the first part of your product.

    SKETCHMEASURED DRAWINGAaSORA · INTERGUIDE3D PRINT

    06 · Drawing board · from idea to part

    1. P1SketchThe idea is sketched freely on paper.
    2. P2LogoThe logo is built from the sketch with measured lines.
    3. P3Colour and typeColours and typefaces are chosen.
    4. P4GuideThe logo and colours are set out in a usage guide.
    5. P5PrototypeThe same mark is modelled in 3D and printed layer by layer.
    • Brand identityLogo, colours, typefaces and usage guide; for print and digital.
    • Web and interface designDesign of website and app screens, design language and components.
    • 3D modelling and presentation3D visuals for products and machines, 3D scenes that run on the web, and promotional videos.
    • CAD and 3D printingPart and mechanism design, test parts and prototypes made with 3D printing.
    Request a quote

Work other than repairs (installation, web, design, automation) starts with a survey and a quote: open an account in the portal and write to us in the support section.

02 · Process

From request to handover

Every job runs on a single service record. Our team replies, raises payment requests and confirms your appointment; you see every step in the portal.

  1. S1RequestReport a fault, ask a question or request an appointment in the portal; add photos if you like.
  2. S2DiagnosisThe device is taken in with a signed intake form and the fault is examined.
  3. S3ApprovalWe tell you the price; no repair starts without your approval.
  4. S4RepairYou can follow the job step by step in the portal.
  5. S5PaymentYou see the payment request in the portal, pay by bank transfer and upload the receipt. Card payment is coming soon.
  6. S6HandoverA service slip is issued; your documents stay in the portal.

03 · Portal

Everything in one account

From reporting a fault to payment, from documents to messaging our team, everything about your job is in the customer portal.

  • P1

    Fault reports

    Describe the fault; once your account is approved you can add photos too. When our team opens a job, you see its number.

  • P2

    Request a quote

    Choose the service and where the work happens for network, camera, IoT, web or design jobs.

  • P3

    Appointments

    Ask for a day and time slot; our team confirms the time.

  • P4

    Job tracking

    See which stage your job is at, from your account.

  • P5

    Documents

    The device intake form and service slip stay in your account as PDFs.

  • P6

    Payment

    See the payment request and upload your bank transfer receipt.

  • P7

    Live support

    Message our team; you're notified on screen when they reply.

  • P8

    Notifications

    We send SMS and email when your device is ready, when there is a payment request and about appointments.

Open an accountCustomer sign-in

04 · Assurance

Your device is on record

  • Your device is taken in with a signed intake form; accessories and physical condition are recorded.
  • The service slip is issued with the details required by the Turkish After-Sales Services Regulation.
  • The legal repair period (20 working days) is tracked for every job.
  • We don't ask for or record your device password. Files you upload are kept in private storage.

05 · Businesses

Regular service for your business

One point of contact for your office computers, network and cameras. We plan maintenance and keep each device's history.

Request a quoteGet in touch
Scheduled maintenance
We set up a maintenance plan for your devices; due maintenance appears on our team's list and each visit is recorded.
Device records and QR labels
Every device's service history in one place. A QR label on the device takes our team straight to its record.
On-site work
Network, camera and installation work is done at your address; every visit is added to the job record.
One account, many devices
All your business's devices and jobs are kept under the same customer record.

06 · FAQ

Frequently asked

Can't find your answer? Ask us in the portal or by phone.

How do I hand over my device?

You can bring it to our workshop or send it by courier. At intake, accessories and the device's visible condition are written on the intake form; if you hand it over in person, you sign it. For installation and network work we also come on site.

When will I know the repair cost?

We tell you the price once the fault has been examined; no repair starts without your approval. If the examination itself is charged, we tell you when we take the device in.

How long does a repair take?

It depends on the fault and the parts. The legal upper limit is 20 working days, and we track it for every job. You can see which stage your job is at in the portal.

What happens to the data on my device?

We don't ask for or record your device password. Files you upload to the portal are kept in private storage. We recommend backing up important files before a repair.

How do I pay?

The payment request appears in your portal. You pay by bank transfer and upload the receipt; our team checks and confirms it.

Do I need an account?

You need a portal account to report faults, follow your job and get your documents. You open it with your email and our team approves it. You can also reach us by phone and WhatsApp.

07 · Contact

Get in touch

Phone
+90 322 394 33 00
WhatsApp
+90 541 938 19 97
Email
info@merynox.com
Address
Acıdere OSB Mh. T. Özal Bulv. No: 8/1, Sarıçam / Adana, Türkiye

Please don't share device passwords, card details or ID numbers by phone or message.

Open an accountCustomer sign-in